Welcome to SafeMota. By using our website or mobile app, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Use of Service

You must be at least 18 years old or have the consent of a guardian to use our services. You agree to provide accurate information and follow all applicable laws when using SafeMota.

2. Orders and Delivery

Orders are subject to confirmation by SafeMota or its partners. We aim to deliver within estimated times but cannot guarantee delivery timelines due to external factors like traffic or weather.

3. Payment

All orders must be paid via accepted payment methods, including mobile money, wallet balance, or cash. You agree to pay all applicable charges for the services used.

4. Cancellations and Refunds

Orders can only be cancelled if they have not yet been confirmed. Refunds are only issued in the case of a failed delivery, subject to admin review. See our Cancellation & Refund Policy for full details.

5. User Conduct

You agree not to misuse the platform, harass delivery agents, or submit fraudulent orders. Violations may result in suspension or termination of your account.

6. Liability

While we strive for excellent service, SafeMota is not liable for any loss, damage, or delays beyond our control. Always inspect goods upon delivery.

7. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the service after changes implies acceptance of the new terms.

8. Contact Us

For any questions regarding these terms, please reach out to:
📧 support@safemota.com
📞 +265 999 000 000